Account and data deletion
Request deletion of your CieloShift account.
CieloShift users can delete their account from inside the app or request deletion by email. This page explains the steps and what data is removed or retained.
How to request deletion.
Option 1: Delete in the app. Sign in to CieloShift, open Settings, and choose Delete Account. The app will remove your login account and disconnect your user record from employee profile data.
Option 2: Email support. Send a message to support@cieloshift.com from the email address on your CieloShift account with the subject line "CieloShift account deletion request".
If you are a workspace owner or manager, include your business or workspace name so we can confirm which workspace should be reviewed.
Data deleted or disconnected.
Data that may be retained.
Some operational records may be retained when needed for business, security, legal, tax, payroll, audit, or fraud-prevention purposes. This may include historical schedules, timecards, payroll export records, labor reports, payment records, and aggregated business analytics.
When retained, CieloShift will limit the information to what is reasonably necessary for those purposes and will disconnect it from your active login wherever practical.
Deletion requests are typically reviewed within 30 days. We may contact you to verify ownership of the email address or workspace before completing the request.
Need help?
Contact CieloShift support.
Send account deletion requests or data questions to support@cieloshift.com.
Request account deletion